Our hours of service are Monday through Friday, 9:00 am-5:00 pm (EST).
Orders placed after 5:00 pm on Friday will be processed by 9:00 am the following Monday.
Orders are not processed on weekends.
We apologize if it times out. You can email to us via [email protected]. We will give you priority processing.
1. Order Cancellation
After the order is successfully paid, you can check the status of your order in your account order details.
You can cancel your order within 2 hours of placing it. After 2 hours, our order will enter the packing process.
Once packed, the order cannot be canceled. Please understand our work.
2. How long are returns valid for?
Our returns are valid until 14 natural days after the Elderly Care Cushions products arrives.
If you have received the Elderly Care Cushions products for more than 14 natural days, we will not be able to offer you a return.
3. About back goods freight and re-listing fees
(1) If a return is requested due to a product quality issue with Elderly Care Cushions products (such as broken, worn, deformed, etc.), shipping costs will be the responsibility of Seniorebuy.com.
(2) If the return is due to personal reasons (such as do not like, do not want, etc.), shipping costs will be borne by the customer.
We do not charge re-listing fees.
4.Return Process
To return or exchange the Elderly Care Cushions products, please contact our customer service Wendy Vanderwood via [email protected] within 14 natural days of receiving the Elderly Care Cushions products, we will prioritize your order.
You can also request a return in the account order details.
Returns of Elderly Care Cushions products are subject to the following conditions.
(1) Returns of Elderly Care Cushions products should be made within 14 natural days.
(2) Elderly Care Cushions products should been purchased from Seniorebuy.com.
(3) The Elderly Care Cushions products should be in new condition.
(4) Elderly Care Cushions products have non-human caused quality problems (such as broken, worn, deformed, etc.) before use.
Please send the Elderly Care Cushions products in its original packaging to 6310 Sharon Dr, Fort Wayne, Indiana.
After the courier is sent, please send a return notification email to our customer service Wendy Vanderwood via [email protected] and provide the following information.
– Name of courier company
– Tracking number
5.About Refund
Once the returned Elderly Care Cushions products arrives at Seniorebuy.com’s warehouse and passes a successful inspection, the refund process will begin.
Due to the internal processes of the banking system, it will take roughly 1-2 business days for the amount to reach your account after we complete the refund operation.